Terms and Conditions - Online Bookings
Effective Date: January 5th, 2026
These Bookings Terms and Conditions ("Terms") govern all scheduling, bookings, appointments, sessions, services, programs, consultations, workshops, speaking engagements, coaching sessions, and related offerings (collectively, "Services"). By scheduling or purchasing a booking, you agree to these Terms.
1. Eligibility & Agreement
By booking Services, you confirm that you are at least 18 years of age (or have legal guardian consent) and have the legal capacity to enter into this agreement. Completion of a booking constitutes acceptance of these Terms.
2. Booking & Confirmation
All bookings are subject to availability.
A booking is not confirmed until payment/required deposit (if applicable) is received, and a confirmation notice is issued.
Confirmation may be provided via email, calendar invitation, or booking platform notification.
3. Payment Terms
Payment is due in full at the time of booking unless otherwise stated in writing.
Accepted payment methods are determined by the booking platform or invoicing terms.
Prices are subject to change without notice; however, confirmed bookings will be honored at the agreed rate.
4. Cancellations & Rescheduling (Client-Initiated)
Cancellations: Cancellations must be made at least 24 hours prior to the scheduled start time unless otherwise stated. Late cancellations may be non-refundable.
Rescheduling: Requests to reschedule must be made at least 24 hours in advance and are subject to availability. If rescheduling is requested with less than a 24-hour notice, client is subject to a $250.00 fee, which is to be paid in full prior to permission to rebook.
No-Shows: Failure to attend without notice is considered a no-show and will be charged in full. After 3 no-shows, client is subject to program dismissal.
5. Cancellations or Changes by Provider
The Provider reserves the right to reschedule or cancel a booking due to illness, emergency, technical issues, or unforeseen circumstances.
In such cases, clients may choose a rescheduled session, based on availability, for the affected booking.
6. Refund Policy
Refunds are issued in accordance with the cancellation policy above.
Digital products, completed sessions, and partially used packages are non-refundable.
Approved refunds will be processed to the original payment method within a reasonable timeframe.
7. Late Arrival Policy
Sessions begin and end at the scheduled time.
Late arrival may result in a shortened session without a fee reduction.
Sessions will not extend beyond the scheduled end time to accommodate late arrival.
8. Packages, Programs & Bundles
Packages and programs must be used within the
specified time period.
Unused sessions do not roll over and will be forfeited.
9. Scope of Services & Disclaimer
Services provided are educational, coaching, consulting, or professional development in nature and are not a substitute for medical, mental health, legal, or financial advice.
No guarantees are made regarding outcomes, results, or performance.
Clients are solely responsible for decisions, actions, and results arising from Services.
10. Client Responsibilities
Clients agree to:
Provide accurate and complete information.
Participate respectfully and professionally.
Maintain confidentiality of proprietary materials shared during Services.
11. Intellectual Property
All materials, content, frameworks, tools, and resources provided are the intellectual property of the Provider.
Materials may not be copied, shared, distributed, or reproduced without prior written consent.
12. Confidentiality
Reasonable efforts will be made to maintain confidentiality.
Confidentiality does not apply where disclosure is required by law or where there is risk of harm to self or others.
13. Technology & Virtual Sessions
Clients are responsible for having reliable internet access and compatible technology for virtual sessions.
Technical difficulties on the client’s side do not constitute grounds for refunds or rescheduling.
14. Force Majeure
Neither party shall be liable for failure to perform due to events beyond reasonable control, including but not limited to natural disasters, power outages, internet failures, or government actions.
15. Limitation of Liability
To the fullest extent permitted by law, the Provider shall not be liable for any indirect, incidental, or consequential damages arising from Services or bookings.
16. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the state or jurisdiction in which the Provider operates.
17. Modifications
The Provider reserves the right to update or modify these Terms at any time. The most current version will apply to all future bookings.
18. Contact Information
For booking questions, cancellations, or support, please contact:
A. Utilize the “Cancel” or “Reschedule” link
B. Contact Dr. Shanea Clancy at shanea@shaneaclancy.com