Privacy Policy

Bridging Brokenness, LLC dba Clancy Consulting Services™ (“We” or “Our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy. 

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This policy describes the types of information we may collect from you or that you may provide when you visit the Bridging Brokenness, LLC dba Clancy Consulting Services™ website or mobile application and our practices for collecting, using, maintaining, protecting, and disclosing that information. This online privacy policy applies only to information collected through our website or mobile application. This policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through Bridging Brokenness, LLC dba Clancy Consulting Services™ website or mobile application.

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The content and links on our website and mobile application are not intended for, and we do not knowingly collect any personal data from children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old, we will delete that information. Your continued use of our website or mobile application after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. By using our website or mobile application, you consent to our privacy policy. 

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What Information Do We Collect? 

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We collect information from you (which may or may not be limited to) when you register on our site or mobile application, subscribe to our e-newsletter, subscribe to our newsletter, reach out for an inquiry, connect for services, etc. When registering on our site or mobile application, as appropriate, you may be asked to enter your first name, last name, e-mail address, physical address, or zip code. These are known as forms of Personally Identifiable Information (“PII”) or personal information/data and represents information that can be used to identify or locate a single person. We protect all data but, most notably PII. We may also collect the following categories of information from you: 

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• Additional identifiers, i.e., username, mobile device ID, Internet Protocol address 

• Age, date of birth, gender 

• Internet or other similar network activity, including pages visited and interaction with site content 

• General geolocation data 

• Cookie information, for example your unique browser ID (universal identifier or similar IDs when applicable) 

• Technical information about your device, such as browser, operating system, and screen size

• Pseudonymous ID of audience segmentation (if the website uses this type of system) 

• Information about the other identifiers assigned to your device (IDFA, AAID) 

• Information regarding your purchasing patterns

 

We collect this information via the following methods: 

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• Directly from you when you provide it to us 

• Automatically as you navigate through the site or mobile application 

• If you choose to use our mobile application (“app”), data about what you visit in our app and how long you stay there is made available to us. We may or may not use that information but when we do, it will be to improve the experience of all mobile users within the app.

• Additionally, we use data derived from cookies or from our data management platform to help ad targeting on our website. 

• Our website, mobile application, content, and links are not intended for, and we do not knowingly collect any personal data or information from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old, we will delete that information.

 

We do not collect sensitive information that is or reveals your:

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• precise geolocation

• racial, ethnic, or national origin or background

• citizenship or immigration status

• driver’s license, state identification card, passport, or Social Security number

• account log-in, financial account, debit card, or credit card number combined with any required security or access code, password, or credentials allowing access to an account

• consumer health data

 

You have rights under US Data Privacy Laws applicable to you to know what personal information we may collect from you about you or a device you use to access our website or mobile application, and how we may use, disclose, or sell that information. You have the right to choose whether your collected personal information is sold. “Personal information” does not include information that is publicly available from government records, or de-identified or aggregated consumer information, from which the identity of a person or device cannot be determined. 

 

We may use the information we collect from you for the following business, marketing or commercial purposes: 

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• Identifiers: To create a user account, and to optimize ad and content delivery to our website and mobile application users by geographic location. 

• Internet or other similar network activity: To optimize ad and content delivery to our website and mobile application users by areas of interest. 

• General geolocation data: To optimize ad and content delivery to our website and mobile application users by general geographic location and for GDPR compliance. 

 

How Do We Use Your Information? 

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Any of the information we collect from you may be used in one of the following ways: 

• To personalize your experience. Your information helps us to better respond to your individual needs. 

• To improve our website or mobile application. We continually strive to improve our website offerings based on the information and feedback we receive from you. 

• To create a user account, and to optimize ad and content delivery to our website and mobile application users by geographic location. 

• To optimize ad and content delivery to Bridging Brokenness, LLC dba Clancy Consulting website and mobile application users, including by areas of interest and geographic location. 

• To determine the country in which you are located for the purpose of General Data Protection Regulation (“GDPR”) compliance and other uses. 

• Fulfill any other purpose for which you provide it.

 

How Do We Protect Your Information? 

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We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. 

We use secure computing practices to safeguard personal information we collect to protect it from unauthorized access or disclosure. 

Our ethical standards and employee policies and practices are committed to the protection of customer information. Our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions. 

However, no website, mobile application, system, electronic storage, or online platform is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the website or mobile application. You should carefully decide what information you send to us. Any transmission of personal data is at your own risk. 

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

If your personal data has been compromised through our website or mobile application, we will notify you via the email you provide when you register your account.

 

How We Retain Your Personal Data

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We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or de-identified. We will review whether the personal data we retain is necessary and relevant on an annual basis.

 

Cookies and Tracking Technologies 

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When you visit our website, log in, register or open an email, cookies, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.

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Do we use cookies? 

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Yes. Cookies are small files that a site or its service provider transfers to your web browser. These files help us recognize your browser and capture and remember certain information. 

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We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools to you in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business. 

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Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DoubleClick cookie enables it to serve ads to you based on your internet browsing history. If you use Google Chrome, you may opt out of the use of the DoubleClick cookie by visiting Ad Settings at Google. You may opt out of advertising from any or all Network Advertising Initiative (NAI) members at NAI Choices or through the Digital Advertising Alliance (DAA). 

 

Third-Party Links 

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At our discretion, we may include or offer third-party products or services on our website or mobile application. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and mobile application and welcome any feedback about these sites.

 

We also may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on certain links posted on our website and mobile application. 

 

Do We Disclose Information to Outside Parties? 

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We do not sell, rent, or otherwise disclose personally identifiable information (“PII”) to outside parties, except as expressly permitted under this Privacy Policy and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

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Any limited disclosure of PII occurs solely to trusted third-party service providers who assist in operating our website, mobile application, or business operations, or in delivering services to you. Such third parties are engaged under written agreements that require them to:

• Maintain the confidentiality, integrity, and security of the data;

• Process the data only on our documented instructions and solely for the purposes specified; and

• Refrain from using, selling, or disclosing the data for any other purpose.

 

We may disclose information when required to do so by applicable law, regulation, legal process, subpoena, or governmental request, or when such disclosure is reasonably necessary to:

• Enforce our terms and policies;

• Protect our rights, property, or safety; or

• Protect the rights, property, or safety of others.

 

Non-personally identifiable information (“Non-PII”) may be used or shared for lawful purposes, such as analytics, research, or marketing, provided that such data cannot reasonably be used to identify an individual. In some cases, we may utilize hashed, pseudonymized, or anonymized data to improve services or tailor user experiences, consistent with applicable privacy regulations.

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We do not sell your personal information as defined under the CCPA. Additionally, your email address or any other PII will never be disclosed, shared, or transferred in its raw, identifiable, or unencrypted form.

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If you are a resident of the European Union, the United Kingdom, or the State of California, you have specific rights regarding your personal data, including the right to access, correct, delete, or restrict processing, as well as the right to withdraw consent or opt out of data sharing. Requests to exercise these rights may be submitted to us through the contact information provided in this Privacy Policy.

 

Children's Online Privacy Protection Act Compliance 

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We are in compliance with the requirements of the Children's Online Privacy Protection Act. We do not collect any information from anyone under 18 years of age. Our website, mobile application and all affiliated content are all directed to people who are at least 18 years old or older. 

 

Your Rights Under Data Privacy Laws 

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Because we value your privacy, we have taken the necessary precautions to be in compliance with the data privacy laws (“US Data Privacy Laws”). As parties protected by US Data Privacy Laws, all users of our site may make any changes to their information at any time by logging into their account and going to the 'Profile' page. One or more US Data Privacy Laws require us to let you know how we respond to web browser Do Not Track (“DNT”) signals. We do not respond to DNT signals. 

 

Requests to Know About Personal Information We Collect 

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You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request, including information regarding who we have disclosed your personal data to. 

 

In order to make such a request, you may contact us through www.shaneaclancy.com. When you make such a request, we must verify your identity and information using one or more of the following: Ask you to enter your log-in email and password, if you have a registered Bridging Brokenness, LLC dba Clancy Consulting Services™ account. 

 

If you do not have a registered Bridging Brokenness, LLC dba Clancy Consulting Services™ account, we will attempt to match the identifying information you provide us in the request with personal information regarding you that we already possess. 

 

Only if we cannot verify your identity and residency using the first two methods, we may request additional information from you. If you wish to access categories of information collected from you, you will be asked to provide two data points establishing your identity and residency. If you wish to access specific pieces of information collected from you, you will be asked to provide three data points establishing your identity and residency, together with a signed declaration under penalty of perjury that you are the person whose collected personal information is the subject of the request. This information will be used only for the purpose of verifying your identity in order to determine whether you may exercise rights under US Data Privacy Laws, and for security and fraud-prevention purposes. We will delete any new personal information we collect from you in order to verify your identity as soon as practical after processing your request, except as necessary to comply with record-keeping requirements of US Data Privacy Laws. 

 

If you have a registered Bridging Brokenness, LLC dba Clancy Consulting Services™ account, you will be asked to re-enter your email and password before you are provided access to your collected personal information. If we suspect fraud or malicious activity on or from a password-protected account, we will not comply with the request until we have undertaken further verification procedures to determine the request is authentic. 

 

We maintain some collected personal information in de-identified form (i.e., in a form from which your personal or device identity cannot be determined). We are not obligated to delete information that is in de-identified form, nor are we obligated to re-identify that information in order to verify your identity for the purpose of processing a request from you. 

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If there is no reasonable method by which we can adequately verify your identity to the degree of certainty required by the sensitivity of the information you request to know, we may so state in response to your request and provide you with an explanation why this is so. 

 

Requests to Delete Collected Personal Information 

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You may request that we delete personal data about you that we maintain, subject to certain exceptions under applicable law. To request deletion of your collected personal information, you may contact us through www.shaneaclancy.com. When you make such a request, we must verify your identity and information using one or more of the following to do so: 

• Ask you to enter your log-in email and password, if you have a registered Bridging Brokenness, LLC dba Clancy Consulting Services™ account. 

• Attempt to match the identifying information you provide us with in the request with personal information regarding you that we already possess. 

 

Only if we cannot verify your identity using the first two methods, we may request additional information from you. Depending on the sensitivity of the personal information you have requested we delete, you will be asked to provide two data points establishing your identity and residency, or three data points establishing your identity and residency, together with a signed declaration under penalty of perjury that you are the person whose collected personal information is the subject of the request. This information will be used only for the purpose of verifying your identity in order to determine whether you may exercise rights under US Data Privacy Laws, and for security and fraud-prevention purposes. We will delete any new personal information we collect from you in order to verify your identity as soon as practical after processing your request, except as necessary to comply with record-keeping requirements of US Data Privacy Laws. 

 

If you have a registered Bridging Brokenness, LLC dba Clancy Consulting Services™ account, you will be asked to re-enter your email and password before your request to delete information is completed. If we suspect fraud or malicious activity on or from a password-protected account, we will not comply with the request until we have undertaken further verification procedures to determine the request is authentic. 

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We maintain some collected personal information in de-identified form (i.e., in a form from which your personal or device identity cannot be determined). We are not obligated to delete information that is in de-identified form, nor are we obligated to re-identify that information in order to verify your identity for the purpose of processing a request from you. 

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If there is no reasonable method by which we can adequately verify your identity to the degree of certainty required by the sensitivity of the information you request to delete, we may so state in response to your request and provide you with an explanation why this is so. 

 

Requests to Opt-Out of Data Sales or Use

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You may choose for us not to sell the personal information we collect from you. To request to opt out of the sale of your collected personal information, click on the “Do Not Sell My Personal Information” button on our website homepage or the landing page of our mobile application. Alternat. If you have a registered KCL account, you may be asked to provide your account email and password in order for us to process your request. 

 

You may have an authorized agent make any of the requests permitted under US Data Privacy Laws. If you do so, we may require the authorized agent to provide us with your written permission to do so, and we may require the authorized agent to verify his or her identity consistent with the verification procedures set forth above. 

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Depending on your state of residency, you may also have certain rights related opting out of the use of personal data for targeted advertising, profiling, and sales. If you do not want us to use your data for this purpose, you option is to refrain from using the website or mobile application and delete your account.

 

Correcting Your Personal Information 

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You have the right to request that we update or correct the personal information we collect. You also have the right to not receive discriminatory treatment for exercising your correction right. To submit a request or designate an authorized agent to make a request, please contact us through www.shaneaclancy.com

 

Global Privacy Control

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Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data “sales” as defined under certain laws. When we detect such a signal, we will respect your choices indicated by a GPC setting as required by applicable law.

 

Privacy Rights Appeals Process 

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If you disagree with a decision we have made with respect to your personal information or a privacy right request you have submitted, you can appeal the decision by following this appeals process, which provides us with an opportunity to reevaluate the decision you are appealing. 

Informal Resolution: We encourage you first to discuss relevant issues with our privacy team, who may resolve the issue so that you do not have to formally initiate the appeals process. Our privacy team will consider your perspective and seek to address your concerns in accordance with our company policies and applicable law. To contact our privacy team, please do so through www.shaneaclancy.com. 

Initiating the Appeal Process: You may formally initiate the appeals process by providing written notice through www.shaneaclancy.com. Your email should be labeled "Notice of Appeal" and fully describe your concerns or disagreement and include any documentation necessary to validate the claims you are making. 

 

Acknowledgement of the Appeal: We will acknowledge receipt of your appeal within ten (10) business days of receiving your written notice of appeal. This acknowledgement may contain requests for additional information to help us properly investigate or adjudicate the appeal. Your failure to provide substantive responses to our requests may materially impact our ability to investigate or adjudicate the relevant issue. 

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Investigation and Determination: We will reasonably investigate the appeal based on the information and documentation you have provided. Following the investigation, we will reach a determination of your appeal, which may include modifying or upholding the original decision. We will notify you of our determination in writing within sixty (60) days of receipt of your written notice of appeal, and we will include the explanation for our determination of your appeal. If we deny your appeal, you may file an appeal with the relevant regulator. 

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Scope of the Appeal: The appeal will review whether the decision made by the privacy team that you have appealed was fair and consistent with applicable privacy law. You may only appeal a decision that applies to you personally unless you are otherwise authorized to act on another person's behalf, in which case you must provide evidence that you are authorized by the person on whose behalf you have submitted an appeal. The appeal will focus exclusively on the decision being appealed. Broader issues related to our company policies, management style, or any other issues will not be considered as part of the appeal. 

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Remedy: The remedy that you seek is an important part of the appeal. Your initial written appeal must address what you seek as an outcome (for example, access to data, correction of data, deletion of data, etc.). 

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Withdrawal of the Appeal: You may withdraw or end your appeal at any time by providing us with written notice. 

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No Discrimination: We do not discriminate against any person who initiates an appeal. You have the right not to receive discriminatory treatment based on the exercise of your rights under US Data Privacy Laws. 

 

Appeal Records: We will maintain a record of the appeal, including the final determination, in accordance with our record retention policies and procedures. 

 

Collection and Use of Personal Information of Bridging Brokenness, LLC dba Clancy Consulting Services™ Employment Applicants

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If you complete an application for employment with Bridging Brokenness, LLC dba Clancy Consulting Services™, or request information regarding such opportunities, we may collect personal information that you provide (such as information contained in a resume or cover letter) in connection with your request for information and/or to evaluate your application for employment with Bridging Brokenness, LLC dba Clancy Consulting Services™. We may also collect personal information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Bridging Brokenness, LLC dba Clancy Consulting Services™ employee. Applicable law may require that you authorize a third party to disclose your personal information to us before we can acquire it. This includes requirements under the federal Fair Credit Reporting Act (FCRA) and certain state privacy laws such as those in California, New York, Washington, and others, which mandate written consent before employers obtain information from background check agencies, references, or similar third-party sources.

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Failure to provide any requested information may negatively impact consideration of your employment application. By applying to become an employee of Bridging Brokenness, LLC dba Clancy Consulting Services™, you consent to our collection, use, and disclosure of your personal information as described above, to the extent permitted by applicable law. If you are a California resident, you may have additional privacy rights in your California Personal Information that we collect in connection with your application for employment. For more information, please see our Privacy Policy for California Candidates.

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General Data Protection Regulation (GDPR) 

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Access to the website and mobile application is limited to United States residents. If you are located in the European Union, all collection of personal data is excluded in accordance with privacy rights and regulations following Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation ("GDPR"). Any user visiting from countries covered by GDPR will be blocked from visiting or accessing or utilizing the website or the mobile application. 

 

Changes to Our Privacy Policy 

 

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on our website and mobile application. After the policy is updated, you will be required to accept the new terms the next time you login to the website or mobile application.

 

Contacting Us 

 

If you have any questions regarding this privacy policy, you may contact us at shanea@shaneaclancy.com